Incorrect search history and user details

Incident Report for AlsoAsked

Resolved

This incident has been resolved.
Posted Mar 02, 2024 - 02:09 UTC

Monitoring

A fix is now in place and we're monitoring whether this has resolved the issue.

We've reset everybody's credits to what they were at 4am GMT on 1st March, and removed searches made between then and 1am GMT on 2nd March.
Posted Mar 02, 2024 - 01:50 UTC

Investigating

We're investigating an incident where users are seeing the incorrect search history and account details for their logged-in account.

We're working on a fix and put the site in maintenance mode during the time being.

We're hopeful the site will be back online within an hour, and will be refunding any credits spent today.
Posted Mar 02, 2024 - 00:13 UTC
This incident affected: Website (Website Frontend, Website API).